Exchanges and Returns

We make exchanges and returns within 14 continuous days without signs of use.

So that we can assist you during the exchange or return process, we ask that you contact us before sending your item:

Email
geral@ginova.pt

Helpline
+351 244 723 314

or through our social networks:
Facebook, Instagram, Whatsapp.

Ana C.
"Very good quality items, fast delivery. Excellent professionalism."

Célia F.
"A spectacular shoe store, I recommend visiting, or ordering online, they are spectacularly friendly too."

Alzira A.
"Excellent service, very friendly, and the order arrived the next day, all right. Thank you!!"

Ana Maria M.
"Friendliness above average, and super fast in shipping, I recommend"

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