Privacy, Terms and Conditions

Our commitment to you

For GINOVA, your privacy is our top priority. We understand that you place your trust in us when you provide us with your information and we do not face the light-hearted situation. We do not compromise with your privacy and so, andwe strive to be transparent in the way we process your data.We write our Privacy Policy and associated documents in simple language, without very complicated words but with enough information. We want you to read our policies and understand our privacy practices!

We work hard to keep your information safeWe constantly update our security practices and invest in our security efforts to improve the protection of your information.

1. Who we are

The company responsible for your information under this Privacy Policy is:

Ribermanos, Lda
Rua Lieutenant Santana Lopes, Edificio Concorde, Block C, Store No4, Cave
2495-414 Cova da Iria - Fatima
Portugal

2. Application of this Privacy Policy

This Privacy Policy applies to websites, applications, events and other services operated by GINOVA. For simplicity, we refer to everyone as 'services' in this Privacy Policy. For extra clarification, we have added links to this Privacy Policy in all applicable services.

Some services may require your own privacy policy. If a specific service has its own privacy policy, then this policy -- and not this Privacy Policy -- will be applicable.

3. Information we collect

We collect two types of information about our Visitors and Users:

Information No Personal: are unidentified information and non-identifiable information about a Visitor or an unidentified User, which may be made available to us or collected automatically. Such Information Non-Personal does not allow us to identify the Visitor or User of whom they were collected. The Non-Personal Information we collect consists mainly of technical and aggregate information such as navigation information and “click flow” activities in the Services, heat maps, non-identifying information about the device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, forwarding/output pages, date/time, etc.

Personal Information: are individually identifiable information, i.e. information that identifies an individual or that may, through reasonable effort, lead to the identification of an individual, or that may be of a private or confidential nature. The Personal Information we collect consists mainly of the contacts (e.g. email address or telephone number), billing data (name, delivery address, payment method and transaction details), details about a session or browsing custom (IP address, geographic location and/or device unique identifier), and any other personal information that is provided to us by Visitors and/or Users through their access to and/or use of the Services.

More specifically:

1. When you create an account, you provide us with at least your login data, as well as some basic data needed so that we can present our products more properly such as your sex and birth date.
2. When you purchase directly with us, you provide your address information, and also provide our payment service provider such as your debit or credit card number in Paypal payment cases. In the cases of payment by MB, the whole process is managed by the payment company by ATM references along with its bank.
3. When you participate in surveys or focus groups, you give us your opinions on our products and services, answers to our questions and testimonies.
4. When you decide to participate in our promotions, events or hobbies, we collect the information you use to register or participate.
5. If you contact our Customer Support Team, we collect the information you provide to us during the interaction. We sometimes monitor or record these interactions for training purposes and to ensure high quality of the service.

Information collected when you use our services When you use our services, we collect information about what features you used, how you used them and the devices you use to access our services. See the following information for more details:

1. Information on use: We collect information about your activity in our services, for example, how you use them (e.g., the date and time you started the session, functionality you used, searches, clicks and pages that were presented to you, the address of reference web pages, advertising you click on).
2. Device information: We collect information about and about the device(s) you use to access our services, including: information about hardware and software such as IP address, device identity and type, application and device specific settings and features, application errors, advertising ID (such as Google AAID and Apple IDFA, both randomly generated numbers that can be reset in your device settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other unique technologies that may identify your unique browser address;

information about your mobile or wireless network connection such as service provider and signal strength;

• Other information with your permission

4. Cookies and other identical data collection technologies

We use and may allow others to use identical cookies and technologies (e.g. web beacons, pixels) to recognize you and/or your device(s). You can read oursCookies Policy to get more information about why we use them (for example, for your authentication, to remember your preferences and settings, analyze website traffic and trends, provide and measure the effectiveness of advertising campaigns, allow you to use social media features) and how you can better control your use through your browser settings and other tools. Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a 'do not track' feature ('DNT') that informs a website that a user does not want their online activity to be followed. If a website that responds to a DNT signal receives a DNT signal, the browser may block this website from collecting certain information about the browser user. Not all browsers provide a DNT option and the DNT signals are not yet uniform. For this reason, many companies, including Ginova, do not currently respond to DNT signals.

Five. How we use the information

The main reason we use your information is to provide and improve our products and services. In addition, we use your information to help maintain your security and to provide you with advertising that may be of interest to you. Continue reading to get a more detailed explanation of the various reasons why we use your information, together with practical examples.

To manage your account and provide you with our services

• Create and manage your account
• Provide you customer support service and respond to your requests
• Complete your transactions
• Communicate with you about our services, including order management and billing

To provide you with relevant ads and offers

• Manage hobbies, discounts and other offers
• Develop, present and track content and advertising tailored to your interests in our products and services
• Communicating with you by email, phone and social networks about products or services we think may be of interest to you

To improve our services and develop new services

• Manage focus groups and surveys
• Do research and analysis of user behavior to improve our services and our content (for example, we may decide to change the appearance and essence or even significantly modify a certain functionality based on user behavior)
• Develop new features and services (for example, we can decide to create a new functionality according to interests based on requests received from users).

To prevent, detect and combat fraud or other illegal and unauthorized activities

• Abort incorrect behavior alleged or occurred inside and outside the Online store
• Perform data analysis to better understand and design measures to combat these activities
• Store data related to fraudulent activities to prevent recurrence

To ensure legal compliance

• Compliance with legal requirements
• Aid of police forces
• Application or implementation of our rights, for example, those defined in our Terms

To process your information as described above, we rely on the following legal bases:

• Provide you with our service: Most of the time, the reason we process your information is to process your order.
• Legitimate interests: We may use your information in cases where we have legitimate interests to do so. For example, we analyze user behavior in our services to continuously improve our offer, suggest offers and novelties that we consider to be of interest to you, and process information for administrative purposes, fraud detection and other legal effects.
• Consent: Occasionally, we may request your consent to use your information for specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy or in your Personal Area.

6. How we share information

Since our goal is to present our products more tailored to you, we only share some information from users with service providers who assist us in the operation of the services and, in some cases, with the legal authorities. Continue reading for more details on how your information is shared with third parties. With our service providers and partnersWe use third parties to help us operate and improve our services. These third parties assist us with various tasks including hosting and data maintenance, analysis, customer support, marketing, advertising, payment processing and security operations. We follow a rigorous approval process to hire any kind of service provider or to work with any kind of partner. All our partners and service providers have to accept compliance with strict confidentiality obligations.

For business transactions powe shall transfer your information if we are involved in part or fully in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy proceedings or other property change, or control.

When required by law pwe may disclose your information if reasonably necessary: (i) to comply with a legal procedure such as a court order, subpoena or search warrant, governmental/police forces investigation or other legal requirements; (ii) to assist in the prevention or detection of crimes (subject in each case to applicable law); or (iii) to protect the security of any person.

To impose legal rights pwe also share information: (i) if disclosure can mitigate our accountability in an effective or threatened judicial action; (ii) as necessary to protect our legal rights and the legal rights of our users, business partners or other stakeholders; (iii) to implement our agreements with you; and (iv) to investigate, prevent, or carry out other actions in relation to illegal activity, suspected fraud or other irregularities.

With your consent or upon your requestwe consent to share your information with third parties. In these cases, we will make it clear why we want to share the information. We may use and share non-personal information (information that alone does not identify you as, for example, device information, general demography, behavior data, unidentified geolocation), as well as personal information in unread format by humans in the form of hashes, in any of the previous circumstances. We may also share this information with third parties (especially advertisers) to develop and provide targeted advertising on our services and websites and on third-party applications, and to analyze and create reports on the advertising you see. We may combine this information with additional non-personal information or personal information in unread format by humans in the form of hashes collected from other sources. You can find more information about our use of cookies and similar technologies in ourCookies Policy.

7. Crossborder data transfers

The sharing of information defined in Section 6 sometimes involves the transfer of cross-border data, for example to the United States of America and to other jurisdictions. For example, in cases where the service allows users to be located in the European Economic Area ('EEA'), and their personal information is transferred to countries outside the EEA. We use standard contracts approved by the European Commission or other appropriate safeguard to allow EEA data transfers to other countries. Standard contractual clauses are commitments between companies that transfer personal data, linking them to the privacy and security of your data.

Eight. Your rights

We want you to be in control of your information, so we provide you with the following tools: Update/access tools in the service: Account settings and tools that help you access, correct or delete information you provide to us and that is associated with your account directly in this service. If you have any questions about these tools and settings, please contact usSupport Team.
Elimination:You can delete your account using the corresponding functionality directly on the device.
We want you to know your privacy rights. Here are some key points to remember:
Review your information: The applicable privacy laws may grant you the right to review the personal information we have about you (according to jurisdiction, you may be entitled to access, portability right or variations of these terms). You can request a copy of your personal information by sending a request of this type tohere.
Update your information: If you believe that your information in our possession is wrong or that we no longer have the right to use it and wish to request its rectification, elimination or if it is against your processing, please contact ushere.

Remember that we may reject requests for certain reasons, including whether the order is illegal or violate trade secrets, or intellectual property, or the privacy of another user. Likewise, we may not be able to accommodate certain requests for personal information processing, especially in cases where such requests do not allow us to continue providing you with our service. For example, we cannot provide our service if we do not have your birth date.
Responsibility: In certain countries, including in the European Union, you have the right to submit a complaint to the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority to which you may submit your complaint may be that of your habitual residence, where you work or where you are established.

9. How we protect your information

We work hard to protect your personal information from unauthorized access or alteration, disclosure or destruction. As with all technological companies, although we take steps to protect your information, we do not promise, and you should not expect, that your personal information is always safe. We regularly monitor our systems regarding possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures. We may suspend your use in part or in full of services without prior notice if we suspect or detect any breach of security. If you believe that your account or information is no longer safe, notify us immediatelyhere.

To ensure that our systems and your information are protected from unauthorized access, theft or loss, we have implemented a digital certificate

10. For how long we keep your information

We retain your personal information only as long as necessary for legitimate commercial purposes (as defined in Section 5 and permitted by applicable law). To protect the security of our users within and outside our services, we have implemented a three-month security retention window after the deletion of the account. During this period, the account information will be kept, although the account is evidently no longer visible in the services. In practice, we delete or anonymize your information when deleting your account (after the security retention window), unless:

1. we must keep it to comply with the applicable law (e.g. some 'traffic data' are kept for a year for compliance with regulatory data retention obligations);
2. we must keep it in order to highlight our compliance with the applicable law (e.g. authorization records of our Terms, Privacy Policy and other similar authorizations are retained for five years);
3. there is a problem, complaint or pending dispute that requires us to keep relevant information until they are resolved; or
4. the information must be kept for our legitimate business interests such as fraud prevention and improvement of the protection and security of users. For example, information may have to be kept to prevent a user who has been banned by insecure behavior or security incidents from opening a new account.

Please note that while our systems are designed to perform data elimination processes according to previous guidelines, we cannot promise that all data will be deleted in a specific period of time due to technical limitations.

11. Changes to the Privacy Policy

Since we are always looking for new and innovative ways to help create meaningful connections, this policy can change occasionally. We will send a notification before implementing any material changes so that you have time to review the changes.

12. How to contact us?

If you have questions about this Privacy Policy, you can contact us:

Phone:244 723 314
(Call for the National Mobile Network)

Email:general@ginova.pt

Form: here

Mail: Responsible for Privacy Ginova Rua Lieutenant Santana Lopes, Building Concorde, Block C, Store No4, Cave
2495-414 Cova da Iria - Fatima
Portugal